Provider of offers for sale and supplier of purchases on yenga.be:
Rondeweg 1, 8301 Knokke-Heist, Belgium
VAT & KBO registration number: BE0664653797
VAT is charged at 21%, except for delivery to non-EU destinations or to EU businesses with a valid VAT registration.
Governing law for purchases on Yenga.eu
Online sales on yenga.be are governed by Belgian law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Belgian law. You and we both agree that the courts of Bruges (Belgium) will have exclusive jurisdiction.
Applicability of the “United Nations Convention on Contracts for the International Sale of Goods” (“Vienna Sales Convention”) shall be excluded.
What if you change your mind?
Consumer regulations apply which give consumer buyers (but not professional buyers) the right to cancel the purchase within 14 days of receiving the item, except for products made to order: consumers have a minimum of 14 calendar days from the day after the item is received to let sellers know they’d like to return the item for a refund. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Buyers pay return postage.
Should one or more provisions of these terms be invalid or null and void (or partly so) or be nullified, the remaining provisions shall remain in full force, and the parties shall consult in order to put in place a replacement provision such that the intention and purport of the provision(s) that is/are to be replaced are preserved as far as possible.
The risk in the goods shall pass to the customer shall pass at the time of payment
The warranty period for the goods shall be two (2) years. During said period, Yenga Comm. V. shall make every effort, to the best of its ability, to rectify, free of charge, any material or manufacturing defects within a reasonable period or, if this is not possible, to arrange for a replacement goods. Repair or replacement shall take place only if the defect or malfunction is reported as soon as the customer becomes aware of said defect or malfunction with as much detail as possible.
This warranty shall not apply to damage arising as a result of improper, careless, or abnormal use, wear and tear, negligence, overloading, incorrect installation and/or incorrect assembly by customer or by a third party engaged by customer, or an accident.
When goods are parts that can be assembled as a kit into a full machine, then warranty only extends to the individual parts and not to the assembly or the assembled kit or machine. No warranty is provided for assembly, assembled machines or kits – nor is there any guarantee regarding meeting machine or safety norms for assembly, assembled machines or kits. It is customer’s only responsibility to verify and make sure that assembled machines or kits meet norms.
Limitation of liability
Yenga Comm. V. shall not be liable to the customer for loss/harm that is the result of use, which shall include that relating to wear and tear, or of incorrect installation, and/or incorrect assembly of the goods, and any other products supplied by Yenga Comm. V.
Yenga Comm. V. shall not be liable for indirect damage, consequential damage, loss of profits, savings not realised, reduction in good will, loss/harm due to an interruption in business operations, loss/harm ensuing from claims by customer’s own customers, loss/harm caused by the electricity or mechanical force, impairment or loss of data, loss/harm relating to the engagement of suppliers, items, materials or software belonging to third parties or not, except if and in so far as such damage is the result of a deliberate act on the part of Yenga Comm. V.
In all cases in which Yenga Comm. V. is liable to pay damages, such damages shall in no case be higher than either – at Yenga Comm. V. 100% of the invoiced value of the goods and the associated services delivered in connection with which the loss/harm was caused (but with a maximum of EUR 2,000 per occurrence and in the case of multiple occurrences with a total maximum of EUR 3,000).
Yenga Comm. V. shall not be liable for any harm or loss resulting from a defect in the goods and/or devices that do not form part of the goods, or from defects assembled goods or kits, or defects in assembly.a
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all Belgian national laws and requirements for user privacy.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the data protection laws of Belgium. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with Belgian Spam Laws . All personal details relating to subscriptions are held securely. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. You may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with Belgin Spam Laws subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.